Existing Student Portal

I want to suspend my/my child's swimming lesson membership

Suspension terms and conditions

  • Missed lesson – do not complete the suspension form. See an Aquatic Services Officer to collect a family swim and waterslide pass. We do not offer credits, refunds or make up lessons for any lessons missed.
  • Please allow 3 working days for your suspension to be processed, any debit within 3 days of submission cannot be altered.
  • If there are any issues with your suspension request, you will be contacted.
  • Suspension period must be a minimum of 2 weeks and a maximum of 6 weeks.
  • All suspensions will be charged at the weekly rate specified on your membership contract. If a medical certificate is attached, there will be no fee applied.
  • Suspensions cannot be backdated.
  • You will receive an email from our Swimming & Water Safety team confirming your suspension request within 3 business days.
  • Please note you will not be able to access the facility while your membership is suspended.
  • If you are currently on suspension and wish to come back earlier, please email swimschool@watermarcbanyule.com.au 

I want to change my direct debit details/personal details

If you need to change your direct debit account details please do one of the following:

  • Call Debit Success on 1800 148 848
  • Complete a form at WaterMarc reception on your next visit

I no longer want to continue my swimming lesson membership

If you wish to request to cancel your swimming lesson membership please do one of the following:

  • Email us on swimschool@watermarcbanyule.com.au. Please note this is a request to cancel your membership and a staff member will contact you to confirm cancellation.
  • Call us on 9422 6111 to discuss the process.


Your Feedback is important to us

To help us continue to improve our programs and services into the future, we are asking participants to please complete a short survey.

Swim School Survey

As a thank you, please complete your contact details at the end of the survey to go into the draw to win $300 credit towards your swimming lessons. Entries close Sunday 1 July 2018.

 The weekly schedule keeps you informed on what is the focus for the upcoming weeks of Swimming Lessons.


Weekly Schedule Apr-Jun 2018- click here

 The weekly schedule keeps you informed on what is the focus for the upcoming weeks of Swimming Lessons.


Student Progression Portal - Optus Splash App

Introducing our new Swim School App; Optus Splash

Through this app parents and students will recieve regular progression feedback along with important program information.

How to download and features here: 

Optus Splash App



WaterMarc view from Flintoff Street

Greensborough Walk - entrance to the best pool facilities and gymnasium in the north

Spa and warm water program pool

Main pool

Water adventure play park (AP750)

Aqua Fit in the warm water program pool

Water adventure play park (AP750) with the dump bucket in action

Cycle studio